FAQs

FAQs | iPetdecor

▶ Q1. How can l place order?
 ---  You can contact us by email about your order details, or place an order online. And we support ODM / OEM.

▶ Q2. Do you have a factory?
 ---  We have closely cooperated with factories.

▶ Q3. Do you accept customized orders?
 ---  Yes, We provide products of customized printing, colors and sizes to meet your requirement.

▶ Q4. Can we make customized colors or patterns?
 ---  Yes, we can make any colors according to the Pantone Color
Number or you can provide the color you want. We have the
designer design the pattern, or you can provide patterns to us.

▶ Q5. What do need I to do if I want to print my own logo?
 ---  First, please send us your logo file in high resolution. If possible,
please offer the files in AI/ PDF/ PSD format. Also, we will make
some drafts for your reference to confirm the position and size of
your logo. Next, we will make 1-2 samples for you to check the
actual effect. Finally, the formal production will start after the
sample is confirmed.

▶ Q6. How do you ship my cargo and how long does it take to deliver?
 ---  We usually ship your cargo by express. And it usually takes 3-7 business days if you buy our regular products with regular QTY. If you buy customized products, it needs 8-10 business days. Please be patient, we will track the latest delivery information and keep you informed.

▶ Q7. What are the sample time and production time?
    · Existing sample is 2-3 days;
    · Customized sample is 7-12 days;
    · Production time is 15-20 days.